Privacy Policy

Last Updated: 3/11/2025

1. Introduction

Welcome to CommentFlow ("we," "our," or "us").

We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our comment management service for social media platforms, accessible from CommentFlow.app.

2. Information We Collect

We collect the following types of information:

  • Account Information: When you register, we collect your email address through Google Authentication. We do not store your password.
  • Social Media Data: We prioritize your privacy by only storing the unique identifiers (IDs) of Instagram comments from accounts you connect to our service.

    We explicitly do NOT store the actual content of the comments, the comment text, or any media associated with the comments. This privacy-focused approach allows us to track which comments have been read without storing any of the actual comment content itself, keeping your social media interactions private and secure.

  • Cookies: We use cookies solely to store authentication tokens that are required for the functioning of the app. We do not use cookies for tracking your activity, behavior, or for analytics purposes.

3. How We Use Your Information

We use the collected information for very specific purposes:

  • Providing and maintaining our service
  • Tracking which comments have been read (using only comment IDs, never the content)
  • Authentication and maintaining your session
  • Providing customer support

We prioritize data minimization and only collect what is necessary for the functioning of our service.

By not storing the actual content of comments, we enhance your privacy and reduce potential data exposure risks.

4. Data Storage and Security

We store your data securely using industry-standard security practices.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

5. Third-Party Services

We use the following third-party services:

  • Google Authentication: For user authentication. Please see our section on Google's Privacy Policy below to understand how they handle your data.
  • Instagram: To access and manage comments. Please see our section on Instagram's Privacy Policy below.
  • Hosting and Infrastructure: We use cloud services to host our application.
  • AI Services: We may use AI services to enhance our service functionality.

Each of these services has their own privacy policies that govern how they handle your data.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. CommentFlow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Under the GDPR, you have the following rights:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.

10. Third-Party Privacy Policies

Google's Privacy Policy

When you sign in with Google, your authentication is handled by Google's services. To understand how Google processes your data, please review their privacy policy at: https://policies.google.com/privacy

Instagram's Privacy Policy

When connecting your Instagram account, please be aware that Instagram's data practices are governed by Meta's privacy policy. You can review their privacy policy at: https://privacycenter.instagram.com/policy/

11. Data Protection Officer

To communicate with our Data Protection Officer:

contact@januariopinto.com

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

contact@januariopinto.com

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